![]() Common problems with website change request forms Plus, when you talk to your clients personally either through email or on the phone, you can help manage their expectations with how much work a change request will take. Some issues that come up may be outside the scope of changes available on the form or your client may want to discuss on the phone how much time the change will take if they are almost over their agreed-upon hours for the month. While website change request forms are incredibly helpful, you always want to make sure you’re available to answer your client’s questions. Always include a way for clients to reach you However, it can be difficult to track time spent on each request with any helpdesk platform, so never do any work without starting your timer to make sure you and your employees don’t go over the allotted retainer for that billing period. While it’s not always a perfect fit, this at least centralizes communication so the entire team can work on updates. To clear up any confusion, you can implement a help desk system like Zendesk to use alongside your form. You also need a system that can communicate to all your employees when a website change request comes in and if the request has been resolved or not. If you manage a team of website designers, it may not be enough to just have a website change request form. Find a help desk system to use alongside your form Then, you can tailor your forms to make it easier to implement changes, saving both you and your client time and money. Instead of making them do a new form for every page they need to be changed, include an option on their website change request form to add multiple page URLs.Īs you work with your clients, you’ll learn how to better communicate with them and their needs. They may need dozens of product pages updated to reflect a new price. Say your e-commerce client decides to have a 50% off sale. For example, since e-Commerce businesses live and die by the functionality of their website, they may have more high-priority requests than a solopreneur who simply wears too many hats to worry about website updates.ĭepending on the needs of your client, add elements to their forms specifically that make the job go faster. Fine tune the template per clientĪs your client list grows, each business will have different needs to be met. Either manually add the time or implement some sort of time tracking software to ensure that your clients are not asking for more hours/month than the agreed scope in your contract. The more organized and clear your website change request form is, the easier it will be for you to track your billed hours.įor your own billing, make a note with each request in your files of how long the request took. A section where they can define how high a priority the change is.The option to upload any PDFs or supporting documents to further clarify the changes to be made.Description of the website changes that need to be made.Their preferred email address and phone number (so you can contact your client right away if any issues arise).The client name (you need to know who exactly at the company to reach out to if you have any concerns regarding their change request).The company name (this keeps your forms organized if you update multiple websites at once).When you consider what you need to put on your form, think what the different changes your clients may need to make, the benefits of those changes, and the cost of implementing any changes.Ī typical website change request form should include specific elements to keep your bookkeeping tidy, including (but not limited to): When creating your website change request form, you need to include items that outline the work that your client needs to bill for. If you’re tired of all the miscommunication about website changes, here’s how to implement a website change request form and simplify managing your client’s ongoing needs on a day-to-day basis. Every client is a little different, so you may need to switch up your form slightly depending on their needs. These forms help the client communicate what changes need to be made on their website, which usually includes a detailed explanation of the desired changes along with the duration of work, priority level, cost evaluation, and more. One of the best ways to track all of those little changes is with a website request form. Websites need to be updated with small tweaks on a fairly regular basis. But you know (even if your client doesn’t know yet) that’s just the tip of the iceberg on a project. As a website designer, there are few accomplishments more satisfying than finishing up a brand new website for a client. ![]()
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